Cancellation Policy

Effective Date: 10 July 2026

At The Orivexco, we understand that circumstances may change after an order has been placed. This Cancellation Policy explains when cancellation requests can be accepted, how eligible refunds are processed, and the situations in which we may cancel an order.

By placing an order through https://theorivexco.com/, you agree to the terms outlined below.

1. Customer-Initiated Cancellation

An order may be cancelled only before it has been dispatched for shipment.

If you wish to cancel your purchase, please send your request as soon as possible by contacting our Customer Support team.

Email: support@theorivexco.com

To help us locate your order quickly, kindly include:

• Your Order ID.

• The email address or mobile number used while placing the order.

Cancellation requests are processed based on the current fulfilment status of the order. If dispatch has not yet taken place, your cancellation request will generally be approved.

2. Orders That Have Already Been Dispatched

After an order has been handed over to our courier partner for delivery, it can no longer be cancelled.

If you no longer wish to keep the product after delivery, you may be able to request a return or exchange, subject to the eligibility requirements set out in our Refund & Returns Policy.

3. Refunds for Cancelled Prepaid Orders

Where a prepaid order is cancelled successfully before dispatch:

• The full amount paid for the order will be refunded using the original payment method.

• Refunds are generally initiated within 3–5 business days after confirmation of cancellation.

The time taken for the refunded amount to appear in your account may vary depending upon your bank, UPI provider, card issuer, payment gateway, or other financial institution.

4. Cancellation by The Orivexco

We reserve the right to cancel an order whenever fulfilment becomes impossible or impractical, including but not limited to the following circumstances:

• Product becoming unavailable.

• Insufficient inventory.

• Product discontinuation.

• Payment authorization or verification failure.

• Duplicate or suspicious orders.

• Suspected fraudulent transactions.

• Delivery to locations outside our service network.

• Technical errors affecting pricing or order processing.

• Events beyond our reasonable control.

Where payment has already been received, any eligible refund will be processed to the original payment method within 3–5 business days, and the customer will be informed accordingly.

5. Payment-Related Issues

Occasionally, technical interruptions may result in duplicate payments or successful payment without successful order creation.

Customers experiencing such issues should contact our support team with the relevant transaction details.

After verification, any eligible refund or payment reversal will be processed in accordance with the applicable banking or payment gateway procedures.

6. Changes to Existing Orders

Customers who wish to modify delivery information or other order details should contact us immediately after placing the order.

Such requests can only be considered before the order enters processing or dispatch. Once fulfilment has commenced, modifications may no longer be possible.

7. Circumstances Beyond Our Control

Processing of cancellations or refunds may occasionally be delayed due to events beyond our reasonable control, including natural disasters, transportation disruptions, government restrictions, labour disputes, pandemics, internet failures, or other force majeure events.

The Orivexco shall not be responsible for delays arising from such circumstances.

8. Revisions to this Policy

We may revise this Cancellation Policy from time to time to reflect operational, legal, or regulatory changes.

The updated version will become effective immediately upon publication on our Website together with the revised Effective Date.

9. Grievance Redressal

If you have any concerns regarding order cancellations or refund processing, you may contact our designated Grievance Officer.

Grievance Officer: Sandeep Kumar

Email: support@theorivexco.com

We will endeavour to review and resolve all genuine grievances within a reasonable period in accordance with applicable law.

10. Contact Information