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Refund & Returns Policy

Effective Date: 10 July 2026

At The Orivexco, we want every customer to shop with confidence. While we make every effort to ensure that orders are delivered in excellent condition, there may be rare situations where a return, exchange, or refund is appropriate. This Policy explains the eligibility criteria and procedure applicable to such requests.

By placing an order through our Website, you acknowledge that you have read and accepted the terms of this Refund & Returns Policy.

1. Return Eligibility

A return request may be considered only if it is submitted within seven (7) days from the date the order is delivered and the following conditions are met:

The delivered product is damaged, defective, or different from the item ordered.
The merchandise remains unused, unworn, and unwashed.
Original tags, labels, packaging, accessories, and proof of purchase accompany the returned item.

Return requests may be declined if the above requirements are not satisfied.

The following categories are not eligible for return:

Products identified as “Final Sale”, “Non-Returnable”, or similar.
Merchandise damaged due to improper use, negligence, accidental damage, alteration, or normal wear and tear.
Personal care, hygiene, or intimate-use products.
Products returned without original packaging, tags, accessories, or valid purchase documentation.

2. Submitting a Return Request

If you believe your order qualifies for a return, please contact us within seven (7) days of delivery by writing to:

Email: support@theorivexco.com

Your request should include:

Order ID.
A brief explanation of the issue.
Clear photographs of the product if it is damaged, defective, or incorrect.

After reviewing the request, our customer support team will communicate the next steps and, where applicable, provide return instructions.

Unless the return is necessitated by our error, including shipment of an incorrect, defective, or damaged product, the customer will be responsible for the cost of return shipping.

3. Inspection & Approval

All returned products undergo a quality inspection once received.

Following inspection, we will determine whether the return satisfies the conditions of this Policy and notify you whether the refund or exchange request has been approved or declined.

Products that fail to meet the prescribed eligibility criteria may be returned to the customer without any refund.

4. Refund Processing

If your return is approved:

The refund will be initiated through the same payment method originally used for the purchase.
Refunds are ordinarily processed within 3–5 business days from the date of approval.

Any shipping charges paid during the original order are generally non-refundable unless the return results from our mistake or because an incorrect or defective product was supplied.

If the refunded amount is not reflected within the expected period, customers should first contact their respective bank, card issuer, UPI provider, or payment service provider before reaching out to us.

5. Exchange Policy

Exchanges are available only where the delivered product is:

Defective,
Damaged during transit, or
Different from the item ordered.

To request an exchange, please email support@theorivexco.com along with your Order ID and supporting photographs.

All exchange requests remain subject to verification and product availability.

6. Customer Responsibilities

To facilitate a smooth resolution, customers should:

Inspect their order immediately upon delivery.
Preserve the original packaging until the matter is resolved.
Submit requests within the timelines prescribed under this Policy.
Provide accurate information and supporting evidence wherever requested.

Failure to comply with these requirements may result in rejection of the return or exchange request.

7. Delays Beyond Reasonable Control

Occasionally, refunds or exchanges may take longer than expected due to circumstances outside our reasonable control, including transportation disruptions, natural disasters, government restrictions, technical failures, pandemics, labour disputes, or similar force majeure events.

The Orivexco shall not be responsible for delays arising from such situations.

8. Changes to this Policy

We may revise or update this Refund & Returns Policy from time to time to reflect changes in our business operations, legal obligations, or customer service practices.

Any revised version will become effective immediately upon publication on the Website along with the updated Effective Date.

9. Grievance Redressal

If you have any complaint regarding returns, refunds, exchanges, or the implementation of this Policy, you may contact our designated Grievance Officer.

Grievance Officer: Sandeep Kumar

Email: support@theorivexco.com

We will endeavour to acknowledge and resolve genuine grievances within a reasonable period in accordance with applicable law.