Shipping & Delivery Policy

Effective Date: 10 July 2026

Orivex Private Limited aims to ensure that every order is packed, dispatched, and delivered with care. This Shipping & Delivery Policy explains how orders are processed, expected delivery timelines, and the responsibilities of both the Company and the customer throughout the delivery process.

By placing an order on https://theorivexco.com/, you agree to the terms set out in this Policy.

1. Service Availability

We currently provide delivery services within India only.

International shipping is not available at this time.

Where applicable, shipping charges will be displayed during the checkout process before payment is completed. From time to time, free shipping may be offered on selected products, promotional campaigns, or qualifying order values at our sole discretion.

2. Order Preparation

Orders are ordinarily prepared for dispatch within 1–2 business days following successful payment confirmation.

For the purpose of this Policy:

• Business days exclude Sundays and public holidays.

• Orders placed after 5:00 PM IST may begin processing on the next working day.

• Processing times may increase during festive periods, promotional events, seasonal sales, or other periods of unusually high order volume.

Preparing an order includes payment verification, quality inspection, packaging, and handover to the logistics partner.

3. Estimated Delivery Schedule

After dispatch, the estimated delivery timelines are generally as follows:

• Metro Cities: 3–5 business days

• Non-Metro Locations: 5–8 business days

• Remote or Difficult-to-Service Areas: 7–10 business days, depending upon courier availability

These timelines are indicative estimates and should not be interpreted as guaranteed delivery commitments.

Delivery schedules may be affected by circumstances including, but not limited to:

• Adverse weather conditions

• Natural calamities

• Government directives or restrictions

• Transportation or logistics disruptions

• Public holidays

• Operational delays at courier facilities

4. Shipment Tracking

Once an order has been dispatched, customers will receive shipment confirmation together with available tracking information through their registered email address and/or mobile number.

Where supported, customers may also monitor the delivery status through their account on the Website.

5. Delivery Responsibilities

Customers are requested to ensure that:

• The delivery address provided at checkout is complete and accurate.

• Someone is available to receive the shipment at the delivery location.

• Contact details remain accessible for courier communication, where required.

Courier partners may attempt delivery more than once before returning the shipment.

Where delivery fails due to an incorrect address, customer unavailability, refusal to accept delivery, or any customer-related reason, additional shipping charges may be applicable for re-dispatch.

6. Damaged, Tampered, or Incomplete Deliveries

Customers should inspect the package immediately upon receipt.

If the package appears damaged, tampered with, or if any item is missing, customers should:

• Take clear photographs of the outer packaging and affected products.

• Notify us within 48 hours of delivery.

• Include the Order ID together with supporting photographs.

Email: support@theorivexco.com

After reviewing the information provided, our team will investigate the matter and offer an appropriate resolution in accordance with our Refund & Returns Policy.

7. Delivery Limitations

Certain products or destinations may become unavailable for delivery due to operational limitations, regulatory requirements, courier restrictions, or other logistical constraints.

Where fulfilment is not possible, we reserve the right to cancel the affected order and process an eligible refund, where applicable.

8. Events Beyond Our Control

Delivery schedules may occasionally be impacted by circumstances beyond our reasonable control, including natural disasters, pandemics, civil disturbances, transportation interruptions, internet failures, strikes, government actions, or similar force majeure events.

The Orivexco shall not be held responsible for delays arising from such events.

9. Policy Updates

This Shipping & Delivery Policy may be amended periodically to reflect operational improvements, legal requirements, or changes to our logistics processes.

Any revised version will become effective immediately upon publication on the Website together with the updated Effective Date.

10. Grievance Redressal

If you have any questions or concerns relating to shipping, delivery, or order dispatch, you may contact our designated Grievance Officer.

Grievance Officer: Sandeep Kumar

Email: support@theorivexco.com

We will endeavour to respond to and resolve all genuine concerns within a reasonable period.

11. Contact Us