This Website, https://theorivexco.com/, together with all associated webpages, digital content, features, tools, applications, and services made available through it (collectively referred to as the “Website”), is owned and operated by Orivex Private Limited (“Company”, “we”, “our”, “us”, or “Seller”).

Privacy Policy

Effective Date: 10 July 2026

At The Orivexco, protecting your privacy is fundamental to the way we conduct our business. This Privacy Policy explains how we collect, use, retain, disclose, and safeguard your personal information whenever you visit our Website or purchase products through our online platform.

By accessing or using the Website, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information as described below. If you do not agree with any part of this Policy, you should discontinue using our Website and services.

1. Information We Collect

Depending upon how you interact with our Website, we may collect different categories of information.

Personal Information

Information that may directly identify you includes:

• Full Name

• Email Address

• Mobile Number

• Billing Address

• Shipping Address

• Payment-related details necessary for processing transactions

Account Information

Where you create an account, we may maintain:

• Login credentials

• Saved preferences

• Account settings

• Wishlist or shopping preferences, where applicable

Purchase & Transaction Information

To process your orders, we may collect:

• Products viewed or purchased

• Order history

• Payment confirmations

• Transaction records

• Return, refund, or exchange history

Device & Technical Information

When you browse our Website, certain information may be collected automatically, including:

• IP Address

• Browser type and version

• Device information

• Operating system

• Pages visited

• Referral sources

• Browsing behaviour

• Date and time of access

2. Purpose of Collecting Information

We use the information collected for legitimate business purposes, including:

• Processing and delivering your orders.

• Managing customer accounts.

• Providing customer support.

• Sending invoices, order confirmations, shipment updates, and service notifications.

• Improving Website functionality and user experience.

• Preventing fraudulent, unauthorized, or unlawful activities.

• Conducting internal analytics and business improvements.

• Sending promotional communications where permitted by law or where you have provided consent.

• Complying with applicable legal, taxation, regulatory, and accounting obligations.

3. Disclosure of Personal Information

We respect your privacy and do not sell, lease, or trade your personal information.

Where necessary for business operations, your information may be shared with:

• Payment gateway providers.

• Courier and logistics partners.

• Technology and cloud service providers.

• Website maintenance vendors.

• Analytics and marketing service providers.

• Government authorities, courts, regulators, or law enforcement agencies where disclosure is required by applicable law.

All such service providers are expected to implement appropriate confidentiality and security measures while handling your information.

4. Cookies & Similar Technologies

To improve the performance and functionality of our Website, we use cookies and comparable technologies.

These technologies help us:

• Maintain secure user sessions.

• Remember customer preferences.

• Preserve shopping cart information.

• Analyse Website traffic and performance.

• Enhance customer experience.

• Improve marketing effectiveness.

You may modify your browser settings to disable cookies; however, certain Website features may not function as intended if cookies are disabled.

5. Protection of Information

We implement reasonable administrative, organizational, and technical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction.

Although we continuously strive to maintain appropriate security standards, no internet-based transmission or electronic storage system can guarantee complete security.

Users are encouraged to keep their account credentials confidential and notify us promptly if they suspect unauthorized access.

6. Data Retention

Personal information is generally retained for up to five (5) years from your last interaction with our Website or for such longer period as may be required to:

• Provide requested services.

• Maintain transaction records.

• Resolve disputes.

• Detect or prevent fraudulent activity.

• Enforce contractual rights.

• Comply with applicable legal, taxation, accounting, or regulatory obligations.

Following the expiry of the applicable retention period, information may be securely deleted, anonymized, or archived in accordance with legal requirements.

7. Your Rights

Subject to applicable laws, you may request to:

• Access the personal information we hold about you.

• Correct inaccurate or incomplete information.

• Request deletion of your personal information.

• Restrict or object to specific processing activities.

• Withdraw consent where applicable.

• Unsubscribe from promotional communications.

To exercise any of these rights, please contact us using the details provided at the end of this Policy.

8. Withdrawal of Consent

Where processing of personal information relies upon your consent, you may withdraw that consent at any time by contacting us at:

support@theorivexco.com

Withdrawal requests will be handled within a reasonable period, subject to legal, contractual, and operational requirements.

Withdrawal of consent shall not affect any processing lawfully undertaken prior to receipt of the request.

9. Account Deletion

Customers who wish to permanently close their account may submit a request from their registered email address.

Following identity verification:

• Your account will be deactivated or deleted within a reasonable period.

• Certain information may continue to be retained where required by law or for taxation, fraud prevention, dispute resolution, or legitimate business purposes.

• Once deletion is completed, access to associated account features may no longer be available.

10. Children’s Privacy

Our Website is intended for individuals who are 18 years of age or older.

We do not knowingly collect or process personal information belonging to children. If we become aware that such information has been collected inadvertently, appropriate steps will be taken to delete it in accordance with applicable laws.

11. Third-Party Websites

Our Website may contain links directing users to third-party websites or services.

The Orivexco does not control or accept responsibility for the privacy practices, security measures, or content of those external websites. Users are encouraged to review the privacy policies applicable to any third-party services they access.

12. Changes to this Privacy Policy

We may update or revise this Privacy Policy periodically to reflect changes in legal requirements, operational practices, technology, or business processes.

Any revised version shall become effective immediately upon publication on the Website together with the updated Effective Date.

Your continued use of the Website after such publication constitutes acceptance of the revised Policy.

13. Grievance Redressal

If you have any questions, concerns, or complaints relating to your personal information or this Privacy Policy, you may contact our designated Grievance Officer.

Grievance Officer: Sandeep Kumar

Email: support@theorivexco.com

We will endeavour to acknowledge and resolve all genuine grievances within a reasonable period in accordance with applicable law.

14. Contact Us