Terms & Conditions

Effective Date: 10 July 2026

Welcome to The Orivexco. These Terms & Conditions (“Terms”) govern your use of https://theorivexco.com/ (“Website”), including all products, services, content, and features made available through it.

By visiting, accessing, browsing, registering an account, or purchasing products from our Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not accept any provision of these Terms, you should discontinue using the Website immediately.

1. About the Website

The Orivexco operates an online retail platform offering women’s fashion apparel and related products.

These Terms apply to every visitor, customer, registered user, and any individual accessing or interacting with our Website, irrespective of whether a purchase is made.

2. Customer Accounts

Certain services available on the Website may require users to create an account.

By creating an account, you agree that:

• All information provided during registration is true, accurate, and complete.

• You will promptly update your details whenever necessary.

• Your login credentials will be kept confidential.

• You remain solely responsible for all activity carried out using your account.

We reserve the right to suspend, restrict, or terminate accounts containing inaccurate information or used for fraudulent or unlawful purposes.

3. Product Information

We endeavour to present accurate information regarding our products, including descriptions, images, specifications, pricing, and availability.

However, customers acknowledge that:

• Product colours may differ slightly because of photography, lighting, or individual display settings.

• Availability of merchandise may change without prior notice.

• Product designs, specifications, or quantities may be revised, discontinued, or limited whenever operationally necessary.

Minor variations shall not be treated as product defects.

4. Orders & Payment

Submitting an order constitutes an offer to purchase products from The Orivexco.

An order is considered accepted only after:

• Successful payment authorization,

• Internal verification, where applicable, and

• Issuance of an order confirmation.

We reserve the right to refuse, cancel, or limit any order where circumstances include, but are not limited to:

• Pricing or technical errors,

• Stock unavailability,

• Payment verification failure,

• Duplicate orders,

• Suspected fraud or misuse,

• Regulatory or legal requirements.

Payments must be completed using the payment methods made available on the Website.

5. Pricing & Applicable Taxes

Unless stated otherwise:

• All prices displayed on the Website are quoted in Indian Rupees (INR).

• Prices are inclusive of applicable GST.

• Any applicable delivery charges or additional fees will be displayed during checkout before payment is completed.

Although reasonable care is taken while publishing prices, typographical or system-related errors may occasionally occur. We reserve the right to correct such errors, including cancelling affected orders where necessary.

6. Dispatch & Delivery

Products will be shipped to the delivery address provided during checkout.

Estimated delivery schedules are indicative only and may vary depending upon courier operations, customer location, weather conditions, public holidays, governmental restrictions, or other unforeseen operational events.

Detailed shipping information is available in our Shipping & Delivery Policy.

7. Returns, Refunds & Exchanges

Requests relating to returns, refunds, or exchanges are governed exclusively by our Refund & Returns Policy.

Customers must satisfy the eligibility requirements described in that Policy before any return or refund request can be considered.

Approved refunds will be credited through the original payment method within the timelines specified therein.

8. Intellectual Property

Unless expressly stated otherwise, all intellectual property appearing on the Website belongs exclusively to The Orivexco.

This includes, without limitation:

• Trademarks,

• Brand names,

• Logos,

• Product images,

• Product descriptions,

• Graphics,

• Website design,

• Software,

• Text,

• Layout and visual elements.

No content may be copied, reproduced, distributed, published, modified, transmitted, or commercially exploited without our prior written authorization.

9. Privacy

Your interaction with our Website is also governed by our Privacy Policy.

By accessing our Website or using our services, you consent to the collection, storage, processing, and use of your personal information in accordance with that Policy.

10. Acceptable Use

While using our Website, you agree not to:

• Engage in unlawful or fraudulent activities.

• Attempt unauthorized access to our systems.

• Upload malicious software or harmful code.

• Interfere with Website functionality or security.

• Misrepresent your identity or account information.

• Use the Website in any manner that may adversely affect other users or our operations.

Violation of these obligations may result in immediate suspension of services and legal action where appropriate.

11. Disclaimer & Limitation of Liability

To the fullest extent permitted by applicable law, The Orivexco shall not be liable for any indirect, incidental, consequential, exemplary, punitive, or special damages arising out of or relating to:

• Use of or inability to use the Website,

• Delayed deliveries,

• Product unavailability,

• Technical interruptions,

• Third-party payment gateways,

• Courier partners,

• Linked external websites or services.

In all circumstances, our maximum liability shall be limited to the amount actually paid by the customer for the specific order giving rise to the claim.

12. Suspension or Termination

We reserve the right to suspend or permanently terminate access to the Website or customer accounts without prior notice where:

• These Terms have been violated,

• Fraudulent or suspicious activity is detected,

• Applicable laws require such action,

• Such action is necessary to safeguard our customers, Website, or legitimate business interests.

Termination shall not affect rights or obligations that accrued before such action.

13. Force Majeure

The Orivexco shall not be responsible for delays or failures in fulfilling its obligations where performance is prevented by events beyond its reasonable control, including but not limited to natural disasters, floods, earthquakes, fires, pandemics, governmental actions, labour disputes, transportation interruptions, internet failures, power outages, civil unrest, war, or other force majeure events.

Any affected obligations shall remain suspended until such circumstances cease to exist.

14. Governing Law & Jurisdiction

These Terms shall be interpreted in accordance with the laws of India.

Any dispute arising out of or relating to the Website, these Terms, or any transaction conducted through the Website shall be subject to the exclusive jurisdiction of the competent courts having jurisdiction in New Delhi, India.

15. Amendments

The Orivexco may revise these Terms periodically to reflect changes in legal requirements, operational practices, or business policies.

Any revised version shall become effective immediately upon publication on the Website together with the updated Effective Date. Continued use of the Website after publication constitutes acceptance of the revised Terms.

16. Grievance Redressal

If you have any complaint, concern, or grievance relating to the Website, products, or these Terms, you may contact our designated Grievance Officer.

Grievance Officer: Sandeep Kumar

Email: support@theorivexco.com

We will endeavour to acknowledge and resolve all genuine grievances within a reasonable period in accordance with applicable law.

17. Contact Us